Payments Review Request
Sales reps will create these types of cases from within the Opportunity Detail page
1. Open the case and read the description provided by the rep
If this doesn't give you enough information to troubleshoot what they're needing to review about the payments, ask for those clarifications in the case comments
2. Check ACS to determine if there are miss-matching between the payments in SFDC and ACS.
If there are, payments can always be removed from SFDC but creating payments could be problematic if a duplicate is pushed down from ACS.
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